Wedding Cake Deposit: A $50 minimum “Save-the-Date” deposit is required for us to place your order and reserve your event date / time. The Save-the-Date deposit is subject to the refund policy described below.
Refunds/ Cancellations: In the event of an event cancellation your payment is fully refundable up to 60 days prior to the scheduled event date and will be issued within 14 days of event cancellation notice. If your event is cancelled between 59 – 30 days prior to the scheduled event date a 50% refund will be issued within 14 days of event cancellation notice. There are no refunds applicable for event cancellations within 29 days of the scheduled event date.
Final Payments: Your final payment is due 60 days prior to your scheduled event date.
Delivery Time: The delivery time on your cake order form is an approximate time for your cake delivery. Actual delivery time may vary depending on the delivery schedule for the day.
Unavoidable Delivery Occurrence: In the case of an unavoidable delivery occurrence, such as a car accident, poor road conditions, inclement weather, etc… Ella’s Celestial Cakes is only responsible for refunding the price of the cake placed in your order.
Pick-up waiver: It is our recommendation to always have your cake delivered. If you have chosen to have your cake picked up, Ella’s Celestial Cakes is NOT responsible for damage to any cake once it has left our shop. Cakes are made with ingredients that will MELT IN HEAT and cakes should never be left in direct sunlight or in a vehicle. For cakes three tiers or more, all cake transportation requirements (boxes, boards, foam pads, straps, etc…) are the responsibility of the person picking up the cake. Cakes should be transported in a cool and flat area with plenty of space (the floorboard of a car or backseat is not suggested). Any repairs or additional cakes will be subject to additional fees.
Cake Stands Rentals: There is an additional security deposit and fee for cake stand and equipment rentals. The deposit will vary and will be based upon the value of the items being rented. The deposit is required on or before your final payment and will be held until the equipment is returned. Security deposits will be returned within 14 days of equipment rental return. All equipment must be returned within 6 days of the wedding and in the same condition is was delivered. In the event you neglect to return our equipment within 6 days of the wedding your security deposit may be held and applied toward its replacement cost.
Wedding Cake Orders: All wedding cake orders require 60 days notice. Any wedding cake orders placed after the 60 day deadline may be subject to additional charges, may not be accommodated, and the final design, flavor, and size may be at the bakers discretion.
Cake Variations: All cakes are custom made and no two cakes will ever be exactly the same. Ella’s Celestial Cakes reserves the right to make any changes to the final cake. The cake order form is a guideline for colors, design, flavors, and decorations but DOES NOT guarantee the final product.
Design Confirmation: In any event that there is an error on the cake order form it is YOUR responsibility to make us aware of the needed changes. Order changes can be made up to 14 days from the event date (additional charges may apply).
Outdoor Events: Due to the effects of outdoor weather conditions, table on un-level ground, wind blowing undesirable atmospheric items (ie: dirt, leaves, branches, sunlight.), insects and other wildlife, products such as icings, fillings, cake decorations, etc, may not hold up and cannot be insured past delivery and set-up.
Food Colorings: Food colorings will not match your event colors perfectly. Ella’s Celestial Cakes will make an effort to recreate the colors you are looking for but there will be slight color variations.
Heat: Cakes are made with ingredients that will melt when its hot (direct sunlight, inside a car, etc…). If you have chosen to have your cake displayed in direct sunlight, Ella’s Celestial Cakes in not responsible for damage to cakes beyond delivery. If you have chosen to pick up your cake, Ella’s Celestial Cakes is not responsible for cakes melting in your car.
Allergies: Ingredients or machinery may have come in contact with nuts, milk and wheat products unless otherwise stated on your order form.
Flowers: In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Ella’s Celestial Cakes.
GUARANTEE: Ella’s Celestial Cakes promises you the best product and service we can provide. It’s always our goal to exceed your expectations and truly believe a referral is the best compliment. It is your responsibility to inspect the cake upon delivery and contact us with any concerns immediately.