FAQ

How much will my cake cost? We believe in complete pricing transparency and make our pricing readily available on our Wedding Cake Pricing page. All cakes start with a base price and fluctuate based on your cake design, delivery, and cake stand rental.

How far in advance will you begin making my cake? We start making your cake the week of your wedding.

How far in advance will you begin making my cupcakes? We start making cupcakes within 48 hours of the event because they have a tendency to dry out faster than a traditional Wedding cake.

Is any part of the cake made in advance and frozen prior to or after decorating? No, we never freeze any part of your cake.

Do you bake your own cake layers? Yes, every cake that we produce was started and finished in our licensed and inspected kitchen.

Do you make your own icing or use “store-bought” icing? We make our icing in-house using only three ingredients… Butter, Powdered Sugar, and a touch of Orange Juice.

Can I have a “Bright White” Cake? Our buttercream icing uses only butter, powdered sugar, and orange juice… this creates an off-white appearance and is not pure white. If a pure white cake is required it is your responsibility to make us aware during the cake tasting.

I don’t like fondant but I think the cake design I want will need fondant, what do I do? No worries, our fondant is made fresh in-house using only marshmallows and powdered sugar. Most bakers use a commercially prepared fondant thats expensive and taste awful. We make our own which reduces our cost and the end result is a fondant that taste like marshmallows 🙂

Is there an extra charge for fondant? Absolutely not, we make our own fondant in-house which reduces our cost significantly and allows use to pass on the savings.

How many weddings per day do you schedule? We have a “four cakes a day” limit in order to ensure every cake gets the attention it deserves and is delivered on time.

How much is the Wedding Cake delivery charge? We are the only bakery offering FREE Wedding Cake deliveries within Charlotte and deliveries outside of Charlotte begin at $25.

How far will you deliver? We will deliver to California if thats what you need from us as long as you pay for the gas and hotel 🙂 Most of our weddings are within an hour of Charlotte but we’re very flexible and work with our clients to keep the delivery within budget.

Is there an additional fee for delivering on a Friday or Sunday? No, we don’t believe in charging extra because your Wedding day isn’t on a Saturday.

How much is the cake deposit? Most bakers require a non-refundable 50% deposit… we have a refundable $50 deposit to ensure your event day is secure.

When is the final payment due? Your final payment will be due 60 days from your event.

Do you supply the cake stands or do I need to find my own? We have a large selection of platters, cake stands, dessert stands, etc… available for any event. The cake stand rental price varies depending on the piece but generally cost between $25-$50.

Is it safe to have my cake made in a “home kitchen”? We take tremendous pride in our cakes and our kitchen. Our home kitchen is a licensed by Mecklenburg County, inspected by the NC Dept. of Agriculture, and insured through Nationwide. In addition to that, I’m a triple culinary graduate and my assistant is a ServSafe Certified Food Safety Instructor.

How much does a Wedding Cake Tasting cost? Choosing the perfect flavor for your event can be a stressful task, so we make it less stressful by offering FREE Cake Tastings.

How many people can I bring to a Cake Tasting? Our cake tastings are typically setup for two but extra chairs and plates are available to accommodate additional family members.

Will the person I meet at the cake tasting be the one who bakes and decorates my cake? Ella’s Celestial Cakes is owned and operated by me (Ella) and my assistant (Curtis). I’m with you from the moment you walk through the door till the moment I drop off the cake. There will never be unfamiliar face involved in creating, handling, or delivering your cake.

Why are your prices cheaper than other bakeries? As a fully licensed home-based business without the high overhead of a traditional bakery we’re able to provide a wide variety of cake options at more affordable pricing. We believe that a beautiful cake shouldn’t be a budget breaker and spending more on a cake will only leave you with less to spend on your party.

What if I don’t see a cake that I want on your Image Gallery? We specialize in creating the cake that you want… not what we want. Feel free to bring in your own pictures / sketches or email us your pins from Pinterest and any saved images from a Google search.

I don’t see my favorite flavor on your list, can you still make it? Absolutely, there are way too many flavors available to list them all on our site. If there’s a family recipe you wan’t used, a custom flavor you wan’t created, or just something we missed feel free to shoot us an email and we can create it for you.

How long have you been in business? We’re definitely “the new guys” in Charlotte. We’ve officially been in business since 2011 (I’ve been baking since I was 13) and our client list has grown exponentially every year.

What are your operating hours? Since we are a home-based business all cake tastings are by appointment only but we’re generally available anytime between 9am – 9pm.

Do you offer dummy cakes or fake layers? Yes, we offer dummy cakes at half price since half of the work is already done.

Do you offer “kitchen cake”? Yes we do, a kitchen cake is an undecorated sheet cake that taste exactly like your wedding cake and is offered at half the price.

Can you work with special dietary restrictions? We can accommodate special request for allergies, organic ingredients, sugar free, gluten free, etc. There will be an additional fee based on your specific needs but its based on the price difference in the ingredients. In other words if you want us to use all organic butter for the icing and organic butter cost $1 more than regular butter… we just add the additional $1 to the price to over the additional cost. We know having dietary restrictions can cause enough stress and we don’t want to add to that by taking advantage of it and charging higher prices.

Will your prices vary throughout the year? No, our prices stay the same throughout the year.

What is your refund / cancellation policy? In the event of a cancellation your payment is fully refundable up to 60 days prior to the scheduled event date and will be issued within 14 days of event cancellation notice. If your event is cancelled between 59 – 30 days prior to the scheduled event date a 50% refund will be issued within 14 days of event cancellation notice. There are no refunds applicable for event cancellations within 29 days of the scheduled event date.

Can I change my mind on flavors, fillings, or design at the last minute? Everything with your order can be changed up to one week. Just keep in mind that a new design might alter the price depending on the difficulty of the new design. Any changes that increase your order may result in an increase to your final balance. Any changes to your order that decrease your order will be capped at a $100 return value.

Will you use food colorings in my cake? If you request a specialty color / flavor then food colorings may be required, otherwise there are no food colorings used in Wedding Cakes.

How do I pay for my cake? We accept all major credit cards via square, as well as cash, personal check, or we can send you a paypal invoice. Its really up to you.